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Refund & Return Policy
At Biankeys, we’re committed to providing a smooth, transparent, and satisfying shopping experience. Below you’ll find all the details about our shipping, returns, cancellations, and refund policies.
We’re committed to making your shopping experience smooth and hassle-free. Our Shipping and Return Policies are designed with your satisfaction in mind.
Shipping: We offer fast, reliable delivery services both domestically and internationally. Orders are typically processed and shipped within 24 to 72 hours of confirmation. Once your order is on its way, you’ll receive tracking information so you can stay updated every step of the journey.
Returns: If you’re not completely satisfied with your purchase, you may return it within 30 days of the purchase date. Unfortunately, if more than 30 days have passed, we won’t be able to offer a refund or exchange. To be eligible for a return, the item must be unopened, unused, and undamaged. It must also be in its original condition and packaging, just as you received it.
Order Cancellations: You may cancel your order before it has been processed and shipped. Once the packaging and shipping process has begun, cancellations are no longer possible. Please be aware that We do not accept cancellations or returns for:
Items misused or damaged due to improper handling.
Please double-check your order before completing your purchase.
Refunds: If your return is approved, a refund will be processed to your original payment method.
Please note: Shipping costs are non-refundable, unless we offered free shipping
Refunds will not be issued for incorrect shipping addresses provided by the customer.
The item must be returned at the customer’s expense to the address provided by our support team.
Customers must return the product within 30 days of the purchase date, at their own expense, to the shipping address provided via email. For return instructions, Return shipping costs are generally the responsibility of the customer. However, in some cases, certain items may qualify for free return shipping—this will be determined at the time of your return request. If you’re unsure, please contact us at info@biankeys.com for details before sending your item back.
Please note: We do not offer refunds for orders placed with an incorrect shipping address provided by the customer.
Manufacturing defects:
We understand that sometimes a product may not meet your expectations, and we’re here to make the return process as smooth and stress-free as possible. While we are not legally responsible for manufacturing defects, we want to help however we can. If you believe your product is defective, please contact our customer service team. We’ll do our best to assist you.
Non-Returnable Items
Certain types of goods are exempt from being returned for safety, hygiene, or practical reasons. These include:
Perishable items such as food, flowers, newspapers, or magazines
Intimate or sanitary products, Hazardous materials, and Flammable liquids or gases.
Additionally, the following items are non-returnable:
Gift cards, Downloadable software products, and certain health and personal care items
Please contact us if you have any questions about whether your item is eligible for return.
Partial Refunds
In certain situations, only partial refunds may be granted, depending on the condition of the returned item. These include:
Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
Each return will be evaluated individually. If an item shows signs of wear, damage, or has been opened (where applicable), a partial refund may be issued at our discretion.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Order Cancellation
Orders can be canceled before they are processed and shipped. Once the packaging and shipping process has begun, cancellations are no longer possible. Please note that we do not accept cancellations or returns for: Choosing the wrong color, size, or quantity, Misuse of the product after delivery
We encourage customers to carefully review their order details before finalizing the purchase. If you need assistance, our customer service team is happy to help.
Refunds & Shipping Costs
Refunds will be issued minus the shipping cost if we did not offer free shipping. To qualify for a refund, the item must be unopened, unused, undamaged, and not significantly different from its description. Customers must return the item within 30 days of the purchase date at their own expense. The return shipping address will be provided by our customer service team via email at info@biankeys.com.
Incorrect Shipping Address;
Please note that we do not offer refunds for orders placed with an incorrect shipping address provided by the customer.
Refund Process
Once we receive and inspect your returned item, we will send you an email to notify you that the return has been received. We’ll also inform you of the approval or rejection of your refund.If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us via email at info@biankeys.com. Once your request is reviewed, we will provide you with the necessary instructions and return address.
Return Shipping Address
To return your product, please mail it to the following address:
{Warehouse Address} (This address will be provided to you via email).
Depending on your location, the time it takes for your exchanged product to reach you may vary.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. Please note that we cannot guarantee the receipt of your returned item without tracking or insurance
Contact Us
For any questions related to refunds and returns, please contact us at info@biankeys.com.
